Terms & Conditions.

Omucloud is operated by Alano Tech Pte. Ltd. (UEN 202555886D), a company incorporated in Singapore and operating from Singapore. In these Terms “we”, “us” and “our” mean that company, and “you” means the person using the service.

How we handle personal data is set out in our Privacy Policy, which forms part of this agreement.

Omucloud is offered only to companies and other organisations, and to individuals acting for business or professional purposes. It is not offered for personal, domestic or household use, and you must not create an account for such use.

By creating an account you confirm that you are using the service for business or professional purposes. Where you create an account for a company or other organisation, you further confirm that you are authorised to accept these Terms on its behalf, and “you” includes that organisation.

You must be at least 18 years old to create an account. You must not use the service if you are barred from doing so under any law that applies to you, including sanctions law.

We may suspend or close an account that we reasonably believe was created for personal, domestic or household use, or in respect of which the confirmation above was not correct when given.

You create your own account. You are responsible for keeping your password secret and for what happens under your account. Tell us promptly at hello@alano.ai if you believe someone else has gained access to it.

Do not share your credentials, and do not use anyone else’s. Accessing an account that is not yours is an offence under the Computer Misuse Act 1993, and we treat it as one.

Omucloud gives you a mailbox on a domain you own, or on a domain of ours if you prefer. You can receive mail, read it, and send mail from your own address with attachments and rich text. It includes a calendar and, on iOS, push notifications.

The service is subject to the following limits, which form part of this agreement: one custom domain per account; attachments of up to 10 MB per file and 25 MB per message; a maximum of 20 attachments and 25 recipients per message; and 500 MB of attachment storage per account. Attachments are retained until you delete them and are not removed on any timed basis. Reaching the 500 MB limit does not affect inbound delivery: mail sent to you continues to be delivered and stored, attachments included. The limit operates only to prevent files being attached to outgoing messages until storage is freed from Settings. You should retain your own copy of any material you need to keep.

You provide the domain and you pay your own registrar for it. We do not sell, register, renew or hold domains, and if your registration lapses your mail stops regardless of anything we do.

We charge nothing for Omucloud. There is no paid tier, no trial that expires, no subscription, and we never ask for card details. The only money in the arrangement is what you pay your own registrar for your domain.

We intend to continue providing the service on this basis. We give no undertaking that we will do so indefinitely. Should we change the basis on which the service is provided, or withdraw it, we will give you not less than 90 days’ notice by email before doing so, in order that you have time to move your mail and repoint your domain. Because the domain is registered to you, migration away from the service is available to you at any time and is not conditional on our consent: pointing it at another provider requires nothing from us and cannot be withheld.

Within that notice period you may ask us at hello@alano.ai for a copy of the contents of your account, and we will produce one in a commonly used format, at no charge, before the service closes. What then happens to the data we hold is set out in section 8 of the Privacy Policy.

Email may be used to cause harm, and by using Omucloud you undertake to us that you will not do so. You agree that you will not use the service, and will not permit it to be used:

• for fraud, phishing, scams, deception, impersonation of another person or organisation, or any attempt to obtain money, property or credentials dishonestly;
• to send spam or unsolicited bulk commercial email, or otherwise in breach of the Spam Control Act 2007, which in the case of bulk commercial email requires a working unsubscribe facility, truthful headers and subject lines, and the <ADV> label;
• to collect addresses by dictionary attack or address-harvesting software, which the same Act prohibits outright;
• to gain or attempt to gain unauthorised access to any system, account or data, to intercept communications, to interfere with or overload any service, or to distribute malware or hacking tools, each being an offence under the Computer Misuse Act 1993;
• to harass, threaten, abuse, stalk or humiliate anyone, to send sexual or indecent material to someone who has not asked for it, or to publish another person’s identifying information to cause them harm, being conduct addressed by the Protection from Harassment Act 2014;
• to distribute child sexual abuse material, or any material that is unlawful to possess or transmit;
• to commit an offence under the Online Criminal Harms Act 2023, including scams and malicious cyber activity, or to communicate false statements of fact of a kind addressed by the Protection from Online Falsehoods and Manipulation Act 2019;
• to infringe anyone’s intellectual property, or to breach any confidence or privacy obligation you owe;
• to launder money, evade sanctions, or breach any export-control or financial-crime law; or
• in breach of any other law that applies to you, in Singapore or where you are.

You also agree not to resell the service, not to use it to operate a bulk-sending platform for others, not to attempt to circumvent the limits in section 4, and not to reverse engineer or disrupt the service.

You are responsible for the content you send and for the consequences of sending it. Where you send mail to people in Singapore, or from a Singapore-operated service, Singapore law applies to that sending whether or not you are here.

Mail arriving in your inbox originates from third parties. We do not select, monitor, endorse or accept responsibility for it. Unexpected mail should be treated with caution. We will not at any time request your password by email.

Your messages, attachments and calendar entries remain yours. We claim no ownership of them and no right to use them beyond what is necessary to operate the service for you: storing them, displaying them to you, delivering them, and backing them up. Nothing in these Terms gives us a licence to publish your content, to use it in marketing, or to train any model on it.

You confirm you are entitled to use any domain you add and to publish DNS records for it. We verify control by DNS and rely on that verification.

You should understand one consequence before adding a domain. The domain is held by the account that added it, and deletion of that account deletes every mailbox on the domain. Where other people depend on addresses on your domain, their mailboxes exist at the discretion of the account holder who registered it.

You may stop using Omucloud whenever you like, and you can delete your account yourself from Settings.

We may suspend or terminate your account, or remove content, where we reasonably believe you have breached section 6, where doing so is necessary to protect other users or the service, or where we are required to do so by law or by a lawful direction, including a direction under the Online Criminal Harms Act 2023, the Protection from Online Falsehoods and Manipulation Act 2019 or the Online Safety (Relief and Accountability) Act 2025.

Where the circumstances allow it, we will tell you what we have done and why, and give you a way to respond. Where the breach is serious, ongoing, or unlawful, we may act immediately and without notice, and may report the matter to the police or another competent authority and give them the relevant account information.

This section concerns your account. If we withdraw Omucloud itself, section 5 governs instead, and the 90 days’ notice it requires is owed to you whether or not this section has ever been applied to you.

If someone is using Omucloud to harm you, tell us at hello@alano.ai. This is also the address for a notice under Part 12 of the Online Safety (Relief and Accountability) Act 2025.

We will assess a report with reasonable care and, where the activity is found to have occurred, take reasonable steps to address it, which may include removing content and restricting or terminating the account responsible. A report should state what occurred, where, and when.

We work to keep Omucloud running and reachable, but we do not promise it will be uninterrupted or error-free. Maintenance, upstream provider outages, network failures and security incidents can all interrupt it. Mail delivery also depends on systems neither of us controls, and no email service can guarantee that a message will arrive.

If we plan maintenance likely to interrupt the service materially, we will give notice where we reasonably can.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Your rights under the Consumer Protection (Fair Trading) Act 2003 are not affected by anything in these Terms and cannot be waived.

Basis of these limitations

Omucloud is provided to you free of charge and for business or professional purposes only. We receive no consideration from you and the service generates no revenue against which a liability could be met. Insurance against liability for a free mail service of this kind is not realistically available to us. You retain registration of your domain throughout and may move your mail to another provider at any time, without our consent and at no charge. The limits of the service are stated in section 4 and on our public pages before you create an account, and we tell you throughout to keep your own copy of anything you need to keep. On that basis you and we agree that the allocation of risk below is a reasonable one within the meaning of section 11 of the Unfair Contract Terms Act 1977.

Loss we are not liable for in any case

We are not liable for:

• loss of profit, revenue, business, anticipated savings, goodwill or reputation;
• any indirect or consequential loss, however arising;
• loss of or damage to data, to the extent that the loss or damage would have been avoided had you kept your own copy; or
• the content or conduct of third parties, including mail sent to you and the acts or omissions of any registrar, DNS provider or receiving mail server.

Aggregate limit

Subject to the first paragraph of this section, and because the service is offered only for business or professional use and free of charge, we have no liability to you in connection with the service, to the fullest extent permitted by law.

If you are nonetheless found to have dealt as consumer

The service is not offered for personal, domestic or household use, as section 2 sets out. If, despite that, a court finds that you dealt as consumer within the meaning of section 12 of the Unfair Contract Terms Act 1977, our total liability to you for all claims connected with the service, whether in contract, in tort (including negligence), for breach of statutory duty or otherwise, is limited in aggregate to S$100. Nothing in these Terms affects the rights Singapore consumer law gives you in that event.

Time limit for claims

Any claim in connection with the service must be brought within 12 months of the date on which you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

Each limitation stands alone

Each exclusion and limitation in this section operates separately and is severable from the others. If any of them is found by a court to be unenforceable in whole or in part, the remainder continue to apply to the fullest extent permitted.

What you indemnify us against

You indemnify us against any claim brought against us by a third party, and against the liabilities, losses, damages, awards and settlements resulting from it together with our reasonable legal costs, to the extent that the claim arises from:

• your breach of section 6;
• the content of any message or attachment you send or cause to be sent through the service;
• your breach of the confirmations you give in section 9 in respect of a domain you add; or
• your breach of any law applicable to your use of the service.

How such a claim is handled

We will notify you in writing promptly after becoming aware of a claim to which this section applies. We will not admit liability in respect of it, or settle it, without your consent, which you must not unreasonably withhold or delay. You may, on written notice to us, assume conduct of the defence of the claim using legal advisers reasonably acceptable to us, provided that you may not settle it on terms that impose any obligation, payment or admission on us without our consent. We will give you reasonable assistance in dealing with the claim at your expense, and we will take reasonable steps to mitigate our losses.

What this section does not cover

This section does not apply to any claim to the extent that it arises from our own negligence or from our own breach of these Terms.

If you are nonetheless found to have dealt as consumer

This section is written on the footing that the service is used for business or professional purposes, as section 2 requires. If a court finds that you dealt as consumer, this section applies only so far as it is reasonable within the meaning of section 4 of the Unfair Contract Terms Act 1977, and nothing in it affects your rights under Singapore consumer law.

Survival

This section survives the termination of your account and of these Terms.

We may change these Terms. If a change materially affects your rights or obligations, we will give you at least 30 days’ notice by email or in the app before it takes effect, and we will ask you to accept it.

We do not treat your continued use as agreement to a material change. If you do not accept it, you may tell us or close your account, and the change will not be applied to you retrospectively.

We give notice to the email address held on your account, and such notice takes effect when it becomes capable of being retrieved at that address. You must maintain an address at which we can reach you. We recommend that this address is not on the domain we host for you, so that a fault affecting your domain does not also prevent us notifying you of it. Notices to us are to be sent to hello@alano.ai.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, including non-contractual claims, are governed by the laws of Singapore.

You and we submit to the non-exclusive jurisdiction of the courts of Singapore. Nothing in this section affects any right you may have as a consumer to bring proceedings in the courts of the country where you live, or to rely on the mandatory consumer-protection law of that country. Either of us may seek urgent injunctive relief in any court that has jurisdiction.

If any provision of these Terms is found unenforceable, the rest continues in force and that provision applies to the fullest extent it lawfully can. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours to a company that takes over the service, provided your rights are not reduced.

These Terms and the Privacy Policy are the whole agreement between us about Omucloud. That does not exclude liability for any statement we made dishonestly, nor any right you have under the Consumer Protection (Fair Trading) Act 2003 in respect of our marketing.

This section applies when you use Omucloud as an application obtained from the Apple App Store, and takes precedence over any conflicting term above for that use.

1. Acknowledgement. These Terms are between you and Alano Tech Pte. Ltd. only, not with Apple. Alano Tech Pte. Ltd., not Apple, is solely responsible for the app and its content.
2. Scope of licence. You are granted a non-transferable licence to use the app on any Apple-branded product that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
3. Maintenance and support. Alano Tech Pte. Ltd. is solely responsible for providing any maintenance and support for the app. Apple has no obligation whatsoever to furnish any maintenance or support services.
4. Warranty. Alano Tech Pte. Ltd. is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
5. Product claims. Alano Tech Pte. Ltd., not Apple, is responsible for addressing any claims relating to the app or your use of it, including product liability claims, any claim that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
6. Intellectual property. In the event of any third-party claim that the app or your possession and use of it infringes that third party’s intellectual property rights, Alano Tech Pte. Ltd., not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer name and address. Questions, complaints and claims relating to the app should be directed to Alano Tech Pte. Ltd., at hello@alano.ai.
9. Third-party terms. You must comply with applicable third-party terms of agreement when using the app.
10. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple has the right — and is deemed to have accepted the right — to enforce these Terms against you as a third-party beneficiary.

Questions about these Terms go to hello@alano.ai. Abuse reports go to hello@alano.ai.